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FAQ

Your Questions Answered

At The Jennifer Holwell Group, we understand that navigating real estate can be complex. Our goal is to provide clarity and support, ensuring you're informed at every step of your journey.

Listing Agent vs. Buyer’s Agent

 

In most real estate transactions, two licensed professionals represent opposite sides of the deal: the listing agent and the buyer’s agent.

A listing agent represents the seller. Their role is to help price, prepare, market, and present the home to the public, as well as manage showings, negotiate offers, and guide the seller through the transaction from contract to closing.

A buyer’s agent represents the homebuyer. Their focus is on helping buyers identify suitable properties, schedule showings, evaluate value, and negotiate the best possible price and terms on their behalf.

Together, these two agents work within the transaction to ensure both parties are properly represented while facilitating a smooth and successful sale.

What Is Dual Agency?

 

In some cases, the same agent may attempt to represent both the buyer and the seller in a single transaction. This is known as dual agency. While it is permitted in some states, it is prohibited in others due to the potential conflict of interest.

When dual agency occurs, the agent cannot fully advocate for either party. Instead, they must remain neutral and focus on facilitating the transaction itself. Because of this limitation, many buyers and sellers prefer having separate representation to ensure their individual interests are fully protected.

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Listing Agent vs. Selling Agent

 

The terms used in real estate can sometimes be confusing. A listing agent, also referred to as a seller’s agent, represents the homeowner who is selling the property.

A selling agent, however, is not the same as a listing agent. The selling agent is actually the buyer’s agent—the agent who brings the buyer to the transaction and helps them purchase the home.

In short:

  • Listing/Seller’s Agent: Represents the seller

  • Selling/Buyer’s Agent: Represents the buyer

Benefits of Working With a Listing Agent

 

Selling a home involves many moving parts, and a listing agent helps manage the process from start to finish. Their goal is to reduce stress while helping you achieve the strongest possible outcome.

Key responsibilities include:

  • Professional guidance: Explaining each step of the selling process so you know what to expect.

  • Pricing strategy: Conducting a Comparative Market Analysis (CMA) to determine a competitive and realistic listing price based on market data, location, condition, and features.

  • Marketing your home: Listing the property on the MLS and promoting it to a wide network of buyer’s agents actively searching for homes.

  • Staging and presentation: Providing recommendations for staging and coordinating professional photography to highlight your home’s best features.

  • Showings and open houses: Scheduling private showings and hosting open houses to maximize buyer exposure.

  • Negotiation and communication: Handling all inquiries, offers, and negotiations with buyers and their agents while protecting your best interests.

  • Professional referrals: Connecting you with trusted service providers such as inspectors, attorneys, contractors, and staging professionals when needed.

Who Pays the Listing Agent?

 

Real estate agents are typically compensated through a commission paid at closing. This commission is usually a percentage of the final sales price and is split between the listing agent, the buyer’s agent, and their respective brokerages.

While the commission is paid from the seller’s proceeds at closing, the funds ultimately come from the buyer’s purchase price. In most transactions, the total commission is around 6%, though this amount can vary based on the agreement.

Because commission terms are negotiable, sellers can discuss structure and expectations with their listing agent before signing an agreement. However, those negotiations typically occur between the seller and the listing agent, not the buyer.

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